Privacy PolicyKroolert

Your privacy is important to us. Here you can learn how we protect your data.

Last updated: 8/6/2025

1. Introduction

Welcome to Kroolert. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you use our Shopify app.

2. Data Controller

Responsible for data processing:

Kroolert
Georg Lindau Str. 5
80634 Munich
Germany

Contact:
Email: vincent@kroolert.com

3. What Data Do We Collect?

Shopify Data (minimal)

• Products: Product data for product-specific alerts
• Orders: Order data (quantity, revenue, timestamp)
• Checkouts: Cart data for abandonment alerts
• Customers: Customer data for customer-specific analyses
• Shop Info: Shop name and domain

Note: We only store data that is necessary for KPI alert evaluation.

Contact Data

• Email addresses for alert notifications
• Phone numbers for SMS alerts (optional)
• Names of contact persons

Usage Data

• Alert configurations and settings
• Notification history
• App usage statistics

4. Purpose of Data Processing

📊

KPI Monitoring

Monitoring your business metrics and automatic notifications for important events.

🔔

Alert Delivery

Sending notifications via email, SMS, or other configured channels.

⚙️

App Functionality

Providing and improving app features as well as technical support.

📈

Analytics

Anonymized usage statistics to improve our services.

5. Legal Basis

Contract Performance (Art. 6(1)(b) GDPR)

Processing is necessary for the performance of our service contract with you.

Legitimate Interest (Art. 6(1)(f) GDPR)

For improving our services and ensuring security.

Consent (Art. 6(1)(a) GDPR)

For marketing communications and advanced features (where applicable).

6. Data Sharing

Third-Party Services

We use the following services to provide our services:

• Mailcoach: For sending email notifications
• Seven.io: For sending SMS alerts
• Hetzner: For providing our app

No Data Selling

We never sell your personal data to third parties. All data processing is exclusively for the provision of our services.

7. Data Security

🔒

Encryption

All data transmissions occur over encrypted connections (HTTPS/TLS).

🛡️

Access Control

Strict access controls and authentication for all systems.

📋

Audit Logs

Comprehensive logging of all data access and changes.

8. Your Rights

Right to Information

You have the right to know what data we store about you.

Right to Rectification

You can request correction of incorrect or incomplete data.

Right to Deletion

You can request deletion of your data ("Right to be Forgotten").

Right to Object

You can object to data processing.

Contact: To exercise your rights, contact us at:vincent@kroolert.com

9. Retention and Deletion

Retention Periods

• Shop Data: During active usage + 30 days
• Contact Data: Until cancellation + 90 days
• Usage Data: 24 months (anonymized)
• Billing Data: 10 years (legal requirement)

Automatic Deletion

After cancellation of your app usage, all personal data will be automatically deleted within 90 days.

10. Cookies and Tracking

Our app only uses technically necessary cookies for functionality. We do not use tracking cookies or analytics tools that compromise your privacy.

No Advertising Cookies

We do not use cookies for advertising purposes or to create user profiles.

11. Changes to This Policy

We reserve the right to update this Privacy Policy as needed. Important changes will be communicated to you via email. The current version is always available on this page.

12. Contact

Privacy Inquiries

Email: vincent@kroolert.com

For all privacy questions and to exercise your rights

General Support

Email: vincent@kroolert.com

For technical questions and app support

Have Questions About Privacy?

Our team is happy to help answer your questions.